What You Need to Know Before You Buy Phones Online

What You Need to Know Before You Buy Phones Online

Nowadays, many of our purchases takes place online. This has even extended to certain purchases normally reserved for the physical space – so yes, many of us now buy phones online.

Given that we are now more in the internet age than at any point in history, making important purchases over the internet is extremely common. However, when it comes to an all-important investment such as a smartphone, certain things need to be kept in mind before you click that ‘confirm purchase’ button.

Our blog this week takes a look at all the factors you need to consider before you buy phones online.


Use familiar websites

First up, make sure your online marketplace or store is well-reputed and recognised. Generally,a UK based company that delivers from the UK will ensure your consumer rights are protected.

One reason you should always opt for recognised UK websites is that they often have a number of policies in place for their vendors, which adds a layer of security to your transactions when you buy phones online. It also offers you standard procedures through which you can make a complaint and get your money back, in case you encounter any issues.


Make sure your seller is trusted and reliable

Here, a little research will be necessary. Look into how long your seller has been in operation, his/her ratings, and the general expertise and experience of your chosen vendor.

In this regard, social media channels and customer testimonials can prove to be largely helpful. Given that you’re likely spending a fair price for your smartphone, stay away from sellers with anything less than excellent reviews.


Research their Return and Refund Policy

Make sure your seller of choice has a solid Return and Refund Policy in place. This way, even if you’re not satisfied with the product you receive, you can always get your money back. The time period for refund policies are generally around 14 days, although this may depend on your seller. It’s also important to check who pays for shipping when you return your item.

Additionally, choosing a supplier that provides quick, free, and reliable methods of shipping will also benefit you in more ways than one. Not only does it save you the time and hassle of going into a store but in many cases, it can even be a faster way to buy phones online.


Double-check warranty schemes

Warranty schemes are extremely important when it comes to smartphones, whether you purchase it in-store or online.

Before you buy phones online, therefore, make sure that your seller’s warranty scheme is on par with what you would be offered if you decided to buy it in-store. Here, stock that is covered by a European manufacturer warranty is generally a safe bet.

Check for SIM-free options

In this process, it’s also advisable that you choose an online business that’s based in the United Kingdom (UK).

The primary reason, here, is because your seller is thereby bound by clear and identifiable consumer laws, against which you can hold them accountable if their service is not up to standard. This adds a layer of security to your transaction and ensures that you receive your money’s worth.

Additionally, by choosing a company located in the UK, you also save on expensive shipping charges and taxes, which can really add to the cost of your device. Overseas-based sellers often try to offset expensive VAT charges through exorbitant shipping rates, which often makes these charges comparable to the price of your device. And sometimes companies try to avoid paying VAT altogether, and you may be charged this tax by the courier company when you purchase is delivered.

Key Takeaways

Buying phones online isn’t really a big deal these days. However, a great amount of research and care must be taken to ensure you’re not getting ripped off in this process and your consumer rights are protected.

By looking into your seller’s reputation and reliability, researching their warranty and refund schemes as well as the product you’ve decided on, choosing to buy phones online from a reputable UK company can be a hassle-free process for just about anyone.


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