Terms & Conditions

Terms & Conditions

BoxedTech Ltd, Company Number 11269160, (BoxedTech)

We are mad about Tech – our daily mission is to search the world for awesome products at unbelievable prices using our trusted network of suppliers. Our service team’s job is pretty simple – they make sure the only thing you need to think about is enjoying your new purchase.

We believe in honest customer service and efficient purchase and delivery processes; we aim to ensure that in choosing BoxedTech you will receive the best possible purchase experience and on the occasions that something may go wrong we feel our support and experience will be sufficient to resolve even the biggest of issues with minimal inconvenience.

Our Details

BoxedTech is owned and operated by BoxedTech Ltd. a registered company in England & Wales – Company Number 11269160, registered address Friary Court 13-21 High Street, Guildford, Surrey GU1 3DL. Email at customerservice@boxedtech.co.uk.

BoxedTech will deal with your enquiries most effectively by email. This allows BoxedTech to document all correspondence and should be your first point of contact.

The following information is an agreement applicable to all customers of BoxedTech.co.uk and BoxedTech.com between those who obtain services and products sold upon www.BoxedTech.co.uk and bwww.BoxeTech.com and BoxedTech. Terms and Conditions will apply to all whom visit https://www.BoxedTech.co.uk and make a valid purchase on the website.

1. BOXEDTECH CONTRACT OF SALE

The Contract of Sale is formed between BoxedTech Ltd and You (The Customer). Upon completing and submitting the electronic order form through our website, you will be agreeing to the following Terms and Conditions and You are making an offer to purchase goods from BoxedTech. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or when the goods you ordered are despatched, whichever scenario happens first.

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made. Any goods upon the same order which we have not confirmed in the despatch confirmation e-mail or SMS that have not been despatched to you do not form part of the binding contract between you and BoxedTech.

1.1. Age-Related Sales

All orders placed by those under 18 years of age must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. We also require the cardholder to be available to provide information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the terms mentioned above are upheld.

1.2. Unauthorised Sales

BoxedTech will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information. In the event an order is confirmed fraudulent the payment provider will be contacted, and the contract of sale voided.

2. PLACING AN ORDER WITH BOXEDTECH LTD – PURCHASE FULFILMENT

All sales will be commenced directly through the BoxedTech.co.uk and BoxedTech.com website; these sites are the only valid location where authorised sales by BoxedTech Ltd will be commenced, and the goods and services provided by BoxedTech Ltd will be shown only on these websites.

• BoxedTech.co.uk and BoxedTech.com will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications. BoxedTech will not be accountable for human error concerning product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
• BoxedTech reserves the right to alter stock availability at any point during the order process; Customers would be contacted should this affect their order.
• By placing an order with BoxedTech, you are indicating that you have read and agreed to the website’s terms and conditions and have the capacity and authorisation to make said order.
• All customers of BoxedTech will be required to make an account to proceed with a purchase of goods from our website.
• All orders placed will be subject to the current rate of UK VAT.
• If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases, we will require further security information and identification to be provided by the customer who will need to email the information necessary to our security team.

BoxedTech will at times request further information to validate a purchase; this information will be assessed by our expert security team and then destroyed.

BoxedTech is governed by its discretion and reserves the right to decline an order at any point during the order process.

3. DELIVERY

BoxedTech will always strive to meet your delivery requirements; we use a wide range of courier services and can deliver to most UK locations.  All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.  Any purchase made upon a non-working day will only be processed upon the next available working day. For example. A next working day (the UK only) delivery order placed on a Saturday would be processed on the following Monday for delivery on Tuesday.

3.1. Delivery address

Items are sent to the stated delivery address provided by the customer online.  Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order; The parcel will be shipped to the delivery address.

3.2. Failed Delivery Attempts

In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage, i.e., “calling card” in his/her mailbox. If the courier has left a reminder, the Customer will need to call the carrier to arrange a new delivery date. If the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing two delivery attempts except Royal Mail packages – these items will require collection after the initial delivery attempt.

It also might occur that the Customer does not find a calling card. In this case, it is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, to view package status information and inform either the courier or BoxedTech customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered by the customer the package may be returned to BoxedTech where a redelivery fee will be applicable.

3.3. Late Delivery

At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier or BoxedTech. Should delays extend too long we would expect the Customer to contact BoxedTech to open an inquiry to establish the whereabouts of the parcel, i.e., the parcel may be lost/stolen/missing.

3.4. Loss of the parcel

Should such a situation arise, BoxedTech is compelled to respect the time-frames set by the carriers concerning declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. The Customer is also bound to the same time-frames.

For BoxedTech to officially declare a parcel lost, the Customer has two days to report the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. Beyond this period, no claim will be accepted.

Should the parcel be declared as lost within the above mentioned time, BoxedTech will attend to file a claim with the carrier and may ask the Customer for additional documents to complete the composition of the file’s content. The Customer is required to send requested information within three working days.

The carrier gives the final response related to claims within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then delivered to the Customer, or the parcel is declared as lost by the carrier and BoxedTech informs the Customer. Should the delivery be declared lost by the carrier, and following the customer’s wishes, BoxedTech can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.

In the event of loss, BoxedTech will send the customer a (P101) Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case.  This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to inquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.

3.5. Receipt of the parcel

When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgement of receipt. If a parcel comes partly or entirely damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.

Should no reservation be mentioned, the parcel is considered as delivered in good condition and BoxedTech will accept no subsequent claims or complaints. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within three days (public holidays excluded) following the day of delivery. This claim must be sent by registered letter with a form for acknowledgement of receipt.

Should there be any issues with the delivery relating to contents, damaged, missing or otherwise, the Customer should contact BoxedTech within 48 hours of the time of delivery, to ensure the legitimacy of this claim, otherwise BoxedTech would be unable to take any further action.

4. BOXEDTECH REFUND AND EXCHANGE POLICY

We hope that you will be happy with any purchase you make from BoxedTech. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.

4.1. Distance Selling Regulations

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and not as expected, for a full refund within 14 Calendar days of receipt. To enable this, we require the item to be returned with a proof of purchase, in a resalable ‘as new’ condition and accordance with the BoxedTech returns policy. If you are returning a product, you must confirm your order number or supply proof of purchase. If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected. If you choose to return an item, please do take care of it while it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety for this to be refunded.

 

Distance Selling Regulations specifically excludes the following:

  • Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
  • Products purchased with a subscription contract (unless purchased at a distance, where you must inform us of your intent to return within 14 Calendar days)
  • Mobile top-up cards;
  • Items ordered especially for you (i.e. from the manufacturer)
  • Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).

If services are provided with your agreement before the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.

If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.

For all goods purchased online and returned within 14 Calendar days, we would expect all goods to be returned in a resaleable ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract, or within 14 days of receiving goods back will be processed as standard. If you can provide proof of return before you receive the goods back, you should receive a refund within 14 days of sending that proof.

In the case of unwanted goods, BoxedTech will not cover the cost of the postage fee incurred to return the goods to us.

BoxedTech currently may offer a free delivery service, and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.

In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.

RETURN DELIVERY FEES: If the Customer decides to return their parcel by their means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. All postage refunds must be agreed with BoxedTech Customer Service, in writing, before return.

Where goods received are faulty or not fit for purpose, or as described, customers will have different rights which are covered by the Return under warranty policies.

It is our responsibility to supply you with the goods that meet your consumer rights.

This Policy does not affect your legal rights.

4.2. Returns Policy within 14 calendar days from purchase

If a fault occurs within 14 calendar days from purchase, then a refund or exchange would be available.  Should your product become defective after 14 calendar days, then your product may be covered under the manufacturer’s warranty period, and you should contact the manufacturer directly. When you return your purchase, you will need to ensure that the device is unlocked and free of security software that might prevent us from being able to access it.

Returns will be rejected if any of the following is evidenced:

  • Changes to the manufacturer standard settings.
  • Attempts to tamper with manufacturer fixings or seals or software.
  • Any personal data upon the unit, removable or not.
  • Seals upon software have been broken.
  • The device has a non-standardised pin(unlock) code.
  • Manufacturer content (Software) has been removed/deleted.
  • The manufacturer’s warranty does not cover the issues with the device.

BoxedTech will not take responsibility for lost data as a result of returning a device for replacement/repair or refund.

If your return fault does not conform to warranty standards and conditions, this would be deemed outside of the manufacturer’s warranty. BoxedTech would then be unable to offer a replacement or refund.

This policy does not affect your statutory rights.

4.3. Returns Policy after 14 calendar days from purchase

All new products sold by BoxedTech will have at least a one year manufacturer warranty (unless otherwise stated) which is valid from the delivery date. The full details of the terms and what is covered will be with the instruction book with your product or on the manufacturers’ website.

Should a fault occur within the warranty period (after 14 days from purchase), then it would be processed under the manufacturer’s limited warranty terms, and you should contact the manufacturer directly.

4.4. Returns process

Should you wish to return an item, please contact our Customer Services Team at customerservice@boxedtech.co.uk. BoxedTech requires customers to ensure our customer service team authorise all returns. After the return has been approved a returns reference number will be provided, and you will be advised on how to return the purchase. Any returns that are sent to BoxedTech without a returns reference number may be rejected. After the return has been agreed a returns reference number will be provided, and you will be advised on how to return the item to us.

BoxedTech will not take responsibility for any returned items that were not authorised by our returns team.

When returning goods to BoxedTech, you’ll also need to supply all the original parts, any accessories, gifts, certificates, manuals, warranty cards and packaging (box, internal packaging etc.

4.5. Refunds

When you return a product, we will process yours within seven working days of when we receive and verify the return. The refund will be made to the credit card used for the purchase.

4.6. Disclaimer

When customers are sending goods to BoxedTech, the liability of the package will remain with the customer up until the point of receipt by BoxedTech. We recommend all returns are made using recorded and insured postage; BoxedTech will not cover any loss, physical or financial for items damaged in transit en route BoxedTech.

5. PROMOTIONAL/DISCOUNT CODES

Promotional codes are only valid online and need to be entered in the checkout process to obtain the discount. Promotional Codes cannot be used in conjunction with any other promotional offers.

6. JURISDICTION AND WARRANTIES

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied about its accuracy. Product images are for illustrative purposes only and may differ from the actual product.

We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. BoxedTech has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases, a full refund will be issued.

English Law governs this agreement, and You submit to the non-exclusive jurisdiction of the English courts.

Should any of the terms and conditions be deemed to be unenforceable in a court of law, then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.

7. WASTE ELECTRICAL AND ELECTRONICS (WEEE) DIRECTIVE

The WEEE Directive is UK law. The legislation aims to make producers pay for the collection, treatment and recovery of electrical waste equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK’s WEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment have a part to play in reducing the amount of WEEE going into landfill sites.

BoxedTech is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer purchased a new Mobile Phone from us, we would accept their old Mobile Phone and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 30 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to indicate that they were produced after 13th August 2005 and should be disposed of separately from regular household waste so that they can be recycled.

8. CHANGES

BoxedTech reserve the right to make any amendment’s or changes to the BoxedTech.co and BoxedTech.co.uk terms and conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only, and changes will only apply to Customers who purchase after any amendments have been made. The content shown on the BoxedTech website is done so with the permission of the creator and may not be copied or mirrored without the consent of BoxedTech.

Should you have any comments about our website, with our terms and conditions, our service or just a general query, then please contact customerservice@boxedtech.co.uk.

9. COMPLAINTS

BoxedTech operates a fair complaints process and using the experience of our employees and the expertise of our Suppliers we endeavour to resolve all complaints in a fair and prompt manner. We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute. If you have a complain please contact email complaints@boxedtech.co.uk.

 

 

 

 

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